Retrieve Log

The retrieve log button is used in diagnostic testing of the SymplyLTO. It gathers comprehensive log files from the LTO drive mechanism and should only be used during a troubleshooting session with a Symply Support technician. You will be directed to save these logs to your computer in a convenient location.

Select a location that will allow you to easily forward the logs to a Symply Support Technician when requested.

If you have any questions please submit a [support ticket]