When investigating LTO drive or media faults, it is often necessary to collect the logs (also known as "dumps") from the LTO drive itself.
For this purpose we have created a basic macOS-only tool for easy collection of these Drive Dumps, a link to the tool is included in this article.
Follow the steps in this linked support article to collect a drive dump and supply them to Symply technical support:
SymplyATOM download and installation information can be found in this support article:
SymplyATOM - Retrieve Log
The retrieve log button is used in diagnostic testing of the SymplyLTO. It gathers comprehensive log files from the LTO drive mechanism and should only be used during a troubleshooting session with a Symply Support technician. You will be directed to save these logs to your computer in a convenient location.
Select a location that will allow you to easily forward the logs to a Symply Support Technician when requested.
If you have any questions please submit a [support ticket]